Terms & Conditions

The Grampians Motel & Views Restaurant – Halls Gap, Victoria
These Terms and Conditions apply to all reservations, bookings, and agreements for accommodation and services at The Grampians Motel and Views Restaurant, located in Halls Gap, Victoria. By making a booking, you agree to these Terms in full.

1. Booking & Payment
All bookings are subject to availability.
A valid credit card is required to confirm your reservation.
A deposit equal to the first night’s accommodation is required at the time of booking.
Full payment is due 3 days prior to arrival and will be automatically charged to the same credit card used to pay the deposit.
We accept Visa, MasterCard, and American Express. A surcharge of 1.3% plus GST and $0.22 applies to credit card payments.

2. Cancellation & Refund Policy
Standard Bookings: Cancellations made more than 72 hours prior to check-in are eligible for a full refund.
Cancellations within 72 hours of check-in are fully non-refundable.
No-shows will be charged the full booking amount.
Non-Refundable Bookings: These rates are not eligible for any refund under any circumstances.
Group or Event Bookings: Specific cancellation terms apply and will be outlined at the time of booking.

3. Check-In and Check-Out
Check-In: From 2:00 PM
Check-Out: By 10:00 AM
Early check-in or late check-out may be available on request and are subject to availability and additional charges.

4. Guest Conduct
Guests are expected to behave respectfully at all times. The following are strictly prohibited:
Smoking in non-designated areas
Excessive noise or disruptive behaviour
Damage to property or furnishings
Bringing unregistered guests onto the premises without prior approval
Management reserves the right to evict any guest found in breach of these terms, without refund.

5. Damages, Loss & Liability
Guests are financially responsible for any damage or loss caused during their stay. Charges may apply for:
Lost or unreturned keys
Damage to rooms, furnishings, or appliances
Excessive cleaning required due to misuse
The Grampians Motel accepts no responsibility for loss or damage to guests’ personal belongings.

6. Pets
Pets are not permitted on the premises under any circumstances.

7. Privacy
We are committed to protecting your privacy. Your personal information is collected solely for processing bookings and providing services. We do not share your information with third parties unless required by law.

8. Website Usage
All website content is the property of The Grampians Motel. Reproduction, modification, or distribution of any part of this site without written permission is strictly prohibited.

9. Force Majeure
The Grampians Motel is not liable for any failure to perform its obligations due to unforeseen events beyond our control, including but not limited to Acts of God, natural disasters, or government restrictions.

10. Changes to Terms
These Terms and Conditions are subject to change at any time without notice. Updates will be published on our website and take immediate effect.

11. Specials & Promotions
All special rates and promotional offers apply to new bookings only.
Promotions cannot be applied to existing reservations.

12. Early Departure
No refunds will be issued for early departures or unused nights.

13. Travel Insurance
We strongly recommend purchasing travel insurance to cover unexpected events that may lead to cancellation or changes to your travel plans.